SHIPPING POLICY

U.K 
Standard 2-4 working days £4.95
Express 1-3 working days £6.95
Tracked 48 hours £8.95
REST OF THE WORLD 
Express International 2-11 working days  £18.95
Standard International 3-17 working days £16.95

 

International Customs Duties:

Please note that we are a UK based company and we ship all orders from the UK.

For international orders (all countries outside of the UK), please be aware that any applicable customs duties are the customer's responsibility and are non-refundable. We recommend researching local taxes and duties before placing your order. The charges may be based on your order value before purchasing from Skybak Swimwear - If you order, and decide to reject your shipment due to import charges you will be responsible for the cost of the item being returned to Skybak Swimwear - This charge will be advised by the carrier at the time of rejection. As an exception, orders to the United States below $800 are exempt from customs duties.

 

 Order Fulfilment:

To ensure efficient order processing, in-stock items and pre-ordered items within the same order will be shipped separately. You will receive them at different times.

 

 Package Delivery and Inspection:

Upon delivery, please thoroughly check the package for any signs of tampering or damage. If such issues are present, you have the option to sign for the package with a notation of the damage or refuse it entirely. In the event of unauthorized signature or tampering, kindly notify the courier's office and contact us immediately.

 

Undelivered Packages and Returns:

If a delivery attempt is unsuccessful, the carrier will typically hold the package for a designated period, allowing you to arrange redelivery. Please note that undelivered or refused packages will not be eligible for a refund of shipping costs. For non-EU countries, a 20% restocking fee will be deducted from any refund issued for refused packages to cover import costs.

 

Incorrect or Faulty Items:

If you receive an item that is faulty or incorrect, please contact us at info@skybak.co.uk within 24 hours of delivery. Kindly include a picture of the item or defect for our reference. We will work diligently to resolve the issue.

 

Order Modifications and Cancellations:

To modify or cancel your order, please contact us at info@skybak.co.uk immediately. Unfortunately, we are unable to accommodate such requests once your order has begun the fulfilment process.